The candidate will be reimbursed for their car and/or mass transit expenses.

Responsibilities

• IT support relating to technical issues involving Microsoft's core business applications
• Support services for Microsoft related technologies: This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts.
• Work with the project management team on PC builds and network equipment deployments
• Troubleshoot PC connectivity issues.
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system.
• Installation of Microsoft and all 3^rd party software.
• Remote access solution (VPN) implementation and support
• Document and update the client environment
• Escalate service issues when required
• Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required.
• Keeps IT Rooms clean and organized.
• Oversees the maintenance and tracking of assets.
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications
• New staff onboarding participation

Qualifications

• 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
• Minimum 3 years of experience as an onsite or field service technician.
• Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
• Able to work independently to manage strict timelines with multiple projects in order to meet deadlines under high-pressure environment.
• A+ certification
• Experience building desktops and laptops.
• Experience racking, stacking and patching network equipment.
• Ability to improve customer service satisfaction
• Enter and update all work as service tickets into ConnectWise. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Principles, techniques, and concepts of network administration
• Knowledge of office terminology, practices and procedures.
• Demonstrates consistency in ability to be flexible.
• Identifies and acts on problems quickly, decisively and effectively. Responds quickly to staff and peers.
• Open to change and new approaches. Able to deal with ambiguity by responding appropriately & effectively to uncertain situations. Takes the time to listen, and encourages dialogue.